Privacy Policy

ISKCON Melbourne and its website, www.iskcon.net.au recognize the importance of protecting the privacy of Personal Information collected about our Users. We do not sell or otherwise disclose any individually identifiable Personal Information about you without your express and informed consent, unless required by law.

The kind of personal information we collect will depend on the type of initiatives you support or enquire about. In addition, we collect statistical non-personally identifiable information from you in the form of usage data (for example, leng

th of session, pages viewed, geographical location, etc.) for use as stated in the paragraph on "Usage" below. Personal information collected by ISKCON may include:

• Your contact information-name, address, email address, phone number, mobile phone number.
• Your date of birth, gender, occupation.
• Activities performed when you login to www.iskcon.net.au
• Your bank account or credit card details
• A history of your donations, correspondences and other interactions with ISKCON Melbourne.
• Certain details about your personal interests.

3. How we collect information

There are a number of ways we collect information from you. These include:

• Directly from you when you provide information by phone, in person, via our website, on coupons or response forms. 
• From third parties who organise fundraising activities on our behalf.
• From a third party known to you who makes a donations and gives it to you or nominates you as the recipient of communication regarding that donations.
• From third parties such as credit card providers where we seek authorisation for your payment.
• From our own records of how much you have donated or your level of interaction with our services.
• From publicly available sources of information.

4. How information is used

Your personal information may be used to:

• Process your donations or purchase and provide receipts.
• Provide you with information on how your donations is used.
• Provide you with confirmation of your donations and advise you of any changes.
• Confirm your identity when you make enquiries about your donations.
• Communicate with you about the work that ISKCON Melbourne is undertaking.
• Address any feedback or complaints you may have.
• Answer your queries.
• Develop, improve and advertise our range of causes, events, and services, which we believe may be of interest to you.

If you do not want ISKCON Melbourne to communicate with you about activities other than the one you engaged in, please call +613 (03) 9699 5122 or email at iskconmelb@in.com.au

If you choose to give us your email address, we will try to communicate with you via email for administrative purposes directly related to a donations or purchase of a product or service.

We will send you email newsletters and other email regarding ISKCON Melbourne’s other causes, products and services where you elect to opt-in, which may be via our website, phone or other request. You can unsubscribe from our newsletters via links in the newsletter.

We do not disclose your personal information. We do not rent, sell or give your information to other organisations without your direct consent.

5. Who we may disclose your information to

We may disclose your personal information to:

• Credit providers
• Credit reporting and fraud checking organizations
• An authorised legal representative nominated by you
• Our accountants, auditors and lawyers
• Law enforcement, government or other organisations, as required by law.

6. How long we keep your information?

We will keep and use your information after you have provided a donations, purchased a product or service or interacted in some other way with ISKCON Melbourne. How long we hold and use the information after you have ceased donating or interacting with us will depend on the type of interaction you had with us and any requirements under law.

7. Privacy and the internet

Statistical tracking

ISKCON Melbourne collects statistics on visitor traffic to our website. All such statistics are anonymous and do not identify specific visitors.

Anonymous tracking

We may anonymously track your visit to our website by using 'cookies' which are provided by a third party. This enables us to compile statistical information about the use of our website. If you prefer not to allow the use of 'cookies', you may be able to adjust your browser to turn them off or notify you when 'cookies' are being used. However, if you disable cookies, you may not be able to access certain areas or take advantage of certain features or services on our website.

The information that we collect is anonymous and not personally identifiable. It does not contain your name, address, telephone number or email address.

Protecting information provided via the Internet

Our site uses security encrypted response forms when personal and financial details are requested. The security we use between your browser and our web-site is 128-bit SSL (Secure Sockets Layer) encryption. A security icon visible at the bottom of your screen eg. a padlock, confirms that your browser supports SSL security. Double click on the security icon to verify the security certificate on this website. You will then see a box which displays who the certificate is issued to, who it was issued by and the period of validity of the certificate.

Links with other sites

Iskcon.net.au website contains links to other sites. Other sites may also have links to our website. In either case, we are not responsible for the content, privacy practices or business practices of any website or company except our own.

8. Giving you control

If you want to change any information that you have previously given us, or if you want to opt out of future communications, you can either:

• Email a request to iskconmelb@in.com.au
• Call the reception +613 (03) 9699 5122.
• Mail a request to: 197 Danks St, Albert Park 3206, Australia

• Contact details (name, postal address, telephone number)

Changes to this privacy statement;

We may make changes to this policy from time to time without notice. Any changes will be reflected on this page

9. Contacting us about privacy

If you have any questions or comments about this privacy statement or if you have a complaint about a breach of your privacy, you can contact us by the either methods

• Email a request to iskconmelb@in.com.au
• Call the reception +613 (03) 9699 5122.
• Mail a request to: 197 Danks St, Albert Park 3206, Australia